GTM Channel Discovery: Consumer Social App
The company runs a consumer social app with a shop-and-earn rewards layer, plus a partner side of retailers funding the rewards. It needed users and partners, and its paid spend had no clear read. The brief: find which GTM channel works for each side, which doesn't and why.
- Client
- Consumer app · social + shop-to-earn rewards
- Sector
- Consumer social / rewards app
- Engagement
- GTM channel discovery
- Timeline
- 6 weeks
The Challenge
What was at stakeA consumer app needs cheap, high-volume installs, while the partner side needs targeted B2B outreach. The team needed to know which channel drove quality installs, whether anyone searched for a brand-new social app and where the retail-partner pipeline actually came from.
How We Approached It
4 steps- +Split five channels: consumer installs across Meta, TikTok, Google and referral loops; retail partners through outbound
- +Measured installs to active, engaged users rather than raw downloads
- +Tested whether search demand existed for a new social app at all
- +Read partner acquisition on booked retailer conversations
What We Delivered
3 outputs- +A ranked read on which channels drove engaged installs
- +A clear split between the consumer channels and the partner channel
- +The reason a new consumer app cannot rely on search
Outcome
What it changed- +Meta won on the consumer side. Referral loops made it cheaper still, as engaged users kept pulling in new ones
- +TikTok added cheap top-of-funnel reach but converted below Meta on engaged installs
- +Google lost, because nobody searches for a social app they have never heard of. Outbound, meanwhile, won the partner side
In Their Words
Anonymised, role-based“Nobody googles a social app they've never heard of. Meta put us in front of the right people, and outbound built the retail side. The test told us where each audience actually lives.”
Anonymity & Compliance
How this study was producedThis is a representative, anonymised composite of a go-to-market engagement. The client is described by what it does, never named, and the channel results illustrate the pattern we found rather than one account's exact figures. Each study reflects real engagement structure: channels were tested in parallel and measured against qualified pipeline, not vanity metrics. Talk to us about your channel mix.
Related Case Studies
3 similarA DTC wellness-drinks brand tested five channels to find which drove sales and which opened stockists.
A live-lessons marketplace tested five channels to find which converted learners and which brought creators.
A travel-creator platform tested five channels to find which one actually signed quality, publishing creators.