Expert FAQ

Do I have to sign an exclusivity agreement?

No. You can be on multiple expert networks. We don't ask about other networks and don't prohibit working with them.

What if I miss a scheduled call?

Notify us as early as possible. We'll reschedule with the client. Repeated missed calls without notice will result in removal from the active expert pool.

How is tax on my expert earnings handled?

You are responsible for your own tax handling. We issue a payment record for each call (showing date, amount and our entity details). Most experts handle expert-network income as self-employed/sole-trader income; consult your accountant for your jurisdiction.

What if my current employer prohibits paid consulting?

If your current employer prohibits external paid consulting, you cannot accept calls without going through their approval process. We can't help you bypass that — it's your responsibility to know your employer's policy.

Do I need to record calls?

No. Recording is at the client's request and requires your explicit consent before each call. You can decline recording without penalty.

How are disputes about a call resolved?

Disputes are rare. If a client and expert disagree about whether a call delivered value, we handle the situation directly with both parties — the expert is paid for delivered time regardless of client satisfaction (unless the call breaches the code of conduct).

Can I refer colleagues to the network?

Yes. See /experts/refer-an-expert — we pay $100 for each successful referral who completes their first paid call.

How do I leave the network?

You can leave the network at any time by emailing us. We'll remove your profile within 5 business days. Past call records are retained per the 7-year audit-trail requirement (anonymised after departure if requested).